So you've tried all of these steps? O: - Run the patcher as administrator and check again
- Add launcher.exe / patcher.exe / elementclient.exe to your antivirus exception list and check again
- Copy updateserver file attached to the bottom of this post and paste in EPW/patcher/server. Then restart the patcher and check again
- Run fixit.bat in EPW/launcher and then click 'Verify' button on game patcher
- Restart the PC and router, then check again
- Alternately redownload / reinstall the client
http://epicpw.com/support/known-issues-and-fixes/