problems in the start of the game

[Sirenne]

hi all, install the game again in the pc, installed all the patches and give the start I get a menja like herror but instead of words has logear symbols I can not play, help plizz, ty

[Triality#1]

hi all, install the game again in the pc, installed all the patches and give the start I get a menja like herror but instead of words has logear symbols I can not play, help plizz, ty

Huh?

[Angelica]

Not sure what your problem is exactly, but read this, might help:
http://epicpw.com/support/known-issues-and-fixes/

[Meese]

9. Error: Game won't start, error  "ÎÞ·¨ÏÔʾ¸ÃÍøÒ³" pops up
- Reinstall your graphic card drivers and check again
- Update your Windows (if your system is outdated it might be missing some libraries required to run the game
- Install Microsoft Net Framework 4
- Install Microsoft Visual C++ 2010 Redistributable Package (x86)
- Install DirectX 9.0c by running dxwebsetup.exe file located in EPW/element/ directory
- In the end restart your PC and check again
- If it still fails, redownload / reinstall the client

Think this is the one you mean?