Epic Perfect World

i need help

Offline zerodroid

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please i need help after i download and extract(torrent) then patch update the game and start element client apear its black then auto close any one tell me what is the problem? and how to fix

Offline ☠EvilTouch☠

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did u add the exception to your antivirus ?
do u have framework installed ?
directX updated ?
graphic card updated ?

go to the Support section check for the Known Issues and Fixes topic, steps 9 and 10.

Offline Mercy

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Maybe try changing the compatibility mode.

Offline ☠EvilTouch☠

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btw i been having some reports about this crashes and a friend of mine told me that Skype is responsable for it.
apparently Skype might be using the same port as the online game.
try changing the Skype ports.

Offline Feone

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I'm pretty sure it's not skype. I have skype on always along with EPW, no issues.  I do know that skype & apache webserver default ports collide but thats an entirely different issue.

Do any other programs crash like this on your pc?

Offline Agatio

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Start the patcher, click on graphics and  put all on lowest settings, also reduce the resolution. Too high resolution might be the reason why the game window force closes...

Offline zerodroid

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did u add the exception to your antivirus ?
do u have framework installed ?
directX updated ?
graphic card updated ?

go to the Support section check for the Known Issues and Fixes topic, steps 9 and 10.

my dx11 is updated all my framework are installed and my apu is updated

Start the patcher, click on graphics and  put all on lowest settings, also reduce the resolution. Too high resolution might be the reason why the game window force closes...

i have a pw philippines and i have max graphics setting on it and it work smooth

and another after patch is updated and i start and its close the patch is patching again why is that?

Offline Jolhans

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my dx11 is updated all my framework are installed and my apu is updated

i have a pw philippines and i have max graphics setting on it and it work smooth

and another after patch is updated and i start and its close the patch is patching again why is that?
they modified it. After you click start from the partcher , it automaticly closes which is very good for lazy people as me.

However, try doing what Keraa said.

Offline zerodroid

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they modified it. After you click start from the partcher , it automaticly closes which is very good for lazy people as me.

However, try doing what Keraa said.

what compatibility mode i used?

Offline ☠EvilTouch☠

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Offline zerodroid

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ok updating again :(

is this right?

Offline ☠EvilTouch☠

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yes but i see the dropdownlist still in grey...cant select ?

Offline zerodroid

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yes but i see the dropdownlist still in grey...cant select ?
i select the service pack 3 i click for all user thats why is gray :D

Offline ☠EvilTouch☠

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ok

may i aswell give u some touches ?
that screenshot seems very wrong :/
i see chrome bar, dj bar, malware programs ?....
i would suggest u to remove everything like that...it screws up your computer... :sad:

Offline zerodroid

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ok

may i aswell give u some touches ?
that screenshot seems very wrong :/
i see chrome bar, dj bar, malware programs ?....
i would suggest u to remove everything like that...it screws up your computer... :sad:

ty for suggestion

the patch is done i start the game then element client apear again then auto close :(