Unable to log in

[Azra]

Hello,patched normally and started client,servers online,got character list,but when i chose char and start,just got message "Couldn't log in to server". Why is that please?Thank you

[Nea]

Change to a different epica and try the following feature
https://panel.epicpw.com/resetstuck.php
If that does not work, please create a new topic here: 
https://epicpw.com/helpdesk
And we'll look further into character specific issues