i'll rephrase it, my bad.
it can take up to 24hours.
sometimes Agato is online at the time and it takes 5min
![Undecided :-\](https://epicpw.com/Smileys/default/undecided.gif)
depends if Agatio is online at the time or not but either way do not forget to send the e-mail to Agatio or a Forum PM with the detailed information required,