Problems starting the game

[Maok]

Is there anyone who can help me with this? 


getting this error message when I try to start the game

I updated (am on game version 110)
I tried to start as admin
I put everything in the firewall
I verified my files...

So if there's something I haven't done yet please tell me so I can join you! 

[Agatio]

Did you check all solutions from issue #3? 
http://epicpw.com/index.php?topic=3102.0

[Maok]

I haven't, I'll try

 thank you

[Maok]

3. Game client won't open or crashes at start
- Add the game directory to your antivirus exception list  -- Done
- Install DirectX 9.0c by running dxwebsetup.exe file located in EPW/element/ directory and check again -- Done
- Reinstall your graphic card drivers and check again -- Done
- Update your Windows (if your system is outdated it might be missing some libraries required to run the game)
- Install Microsoft Net Framework 4 -- Done
- Install Microsoft Visual C++ 2010 Redistributable Package (x86) -- Done
- In the end restart your PC and check again -- Done
- If it still fails, redownload / reinstall the client -- Done

The only thing I haven't done is update windows cause I think thats hell of a lot of work cause I just reinstalled parallels desktop on my mac to play this... So if that's the issue it's going to take a lot of effort to get that done xD 

What would be the specs on the windows update that I need? 

I got a version of Windows Ultimate 64x now 

~Maok

[Maok]

I'm still having the same problems as yesterday..

Really hope you got an idea what it is and that you can help me so that I can play this game again after so many months

I also downloaded the files again as torrent and once in internet explorer to make sure the files were not corrupted, didn't work either..

[Goldengate]

Is your Windows SP1? New Horizons Expansion requires SP1 to start the game.