Might be nice to be more specific with what's wrong, that post is very vague and no one is a mind reader or can teleport next to you and see what's wrong. What are you using to get into the game (patcher, launcher, element client)? What version is your game at? Are you getting any errors when trying to use the launcher or patcher? Etc.
Also, try looking
here to see if any of these things can help you fix the problem on your own.
You could also post on the
helpdesk section of the forum to get a response from one of the GMs here if there is a problem that no one else on here can help you with.