It sucks that you are d/cing a lot, but if this was a major server wide issue, there would be more threads about it or more GM interaction. Since only a couple of people are experiencing it, then is most likely your own internet, computer or connection to the server. Epic has been known to be laggy at times, but your constant d/cing when others aren't suggests that there is something on your side too. In all honesty though, I am no expert on it, so I don't have much to offer in terms of help, just a bit of insight. Perhaps the reason you aren't being answered is because there is no solution or they have no solution for you. Try PMing a GM or support member on forums.If it is in fact the server (and not your own internet) then I did hear that there may be a new server host in the near future which should help. No idea when this would be though. But usually when there is lag issues and d/cs on a server, it's related to the host.Good luck.
I don't see how a GS could help her with this, since we have no other powers than normal players do ingame. PS.: I'm sorry Rosie, wish I could help you.