Hello. Please try the following:- please check if your modified character appearance is active in character creation screen. To do it, log onto your account, click button create and search for class the look you have been editing before. It should have your modified appearance and also possibly the ini preset you saved before- if it doesn't have your edited look, please edit the preset again or load your saved ini file. I always do it this way. I pick the class I want to play and save the ini under certain name. Then I'm going to EPW/element/userdata/character and searching for my saved preset by typing the name (ctrl + F) under which I saved it - if you are having some saved preset from other clients, you can go to previously mentioned folder and just copy the saved look there. Then just restart the client and your ini should be visible in character creation or makeover screen
You don't want to exasperate GN Sleep
I got the same problem , already tried the option Aga gave . BUt still can't find the .ini file on game folder directory, (Epicpw/element/character/customize/... ) etc. and look in folder number for specific class, even you save preset from character customization. Someone got a solution for this, I made my research from google already but the link is not even close to the problem . I need help Thanks!