not sure if this is what u r requesting but have u opened "System Settings" shortcut: U
select Game tab check Lock -> confirm
skills may not actually be saved if not properly logged off
Ex scenario: whenever i create a new char no matter how i organize skills they get lost if i dc abrubtly
to prevent this once organizing skills i always log off the character to login screen and log on back now the skills are intact.
On other note if u were looking for something different from what i explained above, sorry for ur time and best wishes in getting ur query answered..
Happy gaming have a nice time always