HELP! Client crashes when in the character selection screen

[torch2121]

 Whenever i log on and enters the character selection the game client crashes. Please help me regarding this 

[☠EvilTouch☠]

did u add the EpicPW folder to the antivirus esxception list ?

[torch2121]

did u add the EpicPW folder to the antivirus esxception list ?

Yes sir. I already did that and still crashes.   :sad:

[I̶c̶e̶N̶i̶k̶i̶]

Do you run it as administrator?
Also try changing compatibility right click->compatibility try different options there such as win xp

[torch2121]

Do you run it as administrator?
Also try changing compatibility right click->compatibility try different options there such as win xp

i tried and yet still crashes  :sad:

[I̶c̶e̶N̶i̶k̶i̶]

What os do you use?
Did you play /played any other pw that worked normal?
Try updating your directx http://www.microsoft.com/en-us/download/details.aspx?id=35
Try installing visual c++ packages many are essential for running games
http://www.microsoft.com/en-us/download/details.aspx?id=3387
http://www.microsoft.com/en-us/download/details.aspx?id=29
http://www.microsoft.com/en-us/download/details.aspx?id=5555
http://www.microsoft.com/en-us/download/details.aspx?id=30679

[torch2121]

What os do you use?
Did you play /played any other pw that worked normal?
Try updating your directx http://www.microsoft.com/en-us/download/details.aspx?id=35
Try installing visual c++ packages many are essential for running games
http://www.microsoft.com/en-us/download/details.aspx?id=3387
http://www.microsoft.com/en-us/download/details.aspx?id=29
http://www.microsoft.com/en-us/download/details.aspx?id=5555
http://www.microsoft.com/en-us/download/details.aspx?id=30679

Thank you sir. That helped.