I've been getting this error when I click Start on the game. All my Directx drivers are up to date as well as my graphics drivers. I've also tried the steps listed below by Agatio, but that didn't make a difference either.
- Install DirectX 9.0c by running dxwebsetup.exe file located in EPW/element/ directory and check again
- Reinstall your graphic card drivers and check again
- Update your Windows (if your system is outdated it might be missing some libraries required to run the game)
- Install Microsoft Net Framework 4
- Install Microsoft Visual C++ 2010 Redistributable Package (x86)
- In the end restart your PC and check again
- If it still fails, redownload / reinstall the client
Below is the error I get. Any help would be appreciated.