2. Game client crashes upon logging your toon- Go to http://panel.epicpw.com/resetstuck.php to move your toon to the safe spot- Solutin above might not be permanent - in this case go to EPW/element/userdata and delete systemsettings.ini file and Layout folder - start client and check again- If problem still persists, click Verify button on patcher and check again- Finally if the problem will still persist, it means that the client is corrupted. In this case please redownload / reinstall the client