1. Make sure she used the "launcher" and Laucher.exe to start the game, you can also tell her to click "verify" on the launcher tab to make sure files aren't corrupted or maybe it was a connection error.2. "Graphics" tab on launcher screen will allow her to change it.Let me know if you need any further help. (:
Hmm, tell her to click on the "verify" button then and see if there's files missing/corrupted, and to try launching it again. Also, she could try launching from the "element" folder.No problem, hope they can play. (:
Hmm, that's strange. Probably something went wrong on installation. Be sure to follow everything step-by-step. I can only suggest to re-start the computer or install again.